Terms of bid

If an order is placed, we must receive all information about the coater used as well as the coating to be deposited to ensure that the chosen system is applicable. If we do not have this information, we cannot provide a guarantee in case of process issues.

Terms of delivery

The prices are quoted ex-work, without the statutory VAT. Packaging, insurance, installation, installation material, commissioning, and training – if not otherwise agreed - are charged separately.

Delivery time

According to our current capacity utilization and the delivery situation of our suppliers, the delivery time is approx. 16-20 weeks ex-works from placing the order and clarifying all technical and commercial details. The stated delivery time can differ at the time of placing an order.

Equipment directions

The consideration of Customer-specific specifications differing from the Insoptics standard can be offered at a surcharge. If specifications for the use of certain equipment, components, etc. differ from our standards and are issued by the Customer only upon or after placing the order, we reserve the right to increase the price accordingly and to postpone the indicated delivery date. In mutual interest, we recommend accepting our equipment standard. The safety precautions under the accident prevention regulations are considered in the present offer.

Final acceptance

The system is considered to have been accepted two weeks after our information about the readiness for acceptance unless the Customer files a written complaint about existing essential deficiencies within this period.

Limitation of claims for defects

Requirements on the side of the Customer for removal of defects fall under the statute of limitations in 12 months starting from initial operation at the Customer. At the latest however 13 months after delivery if the delay is not to be accounted for by the contractor. Wear parts are excluded from the warranty. This includes lamps or other elements that are subject to wear depending on the use.

Claims for defects do not arise for causes that are not attributable to our fault, for example:

normal wear, excessive loads, improper interferences or repair work on the part of the Customer or third parties, incomplete or faulty information given by the Customer, inappropriate or improper use, faulty operation, installation, commissioning, faulty or negligent handling, improper maintenance, use of inappropriate equipment/substitutes, insufficient construction work, inappropriate subsoil, detrimental ambient conditions unknown to us, chemical, electrochemical or electrical influences, modifications performed on the delivered object without our approval.

Offer content

The offer and its technical description are the intellectual property of Insoptics and must not be passed on to third parties without our written approval. This document is not to be copied, reproduced, duplicated, or disclosed to others, in whole or in part, without the prior written permission of Insoptics. The information provided in this manual is intended to be accurate and reliable. However, Insoptics assumes no responsibility for its use, nor for any infringements upon the rights of third parties, which may result from its use.